"I wanted you to know that I thoroughly enjoyed your workshop on customer service skills. The breadth of the material gives me confidence that all of us can handle virtually any service situation we encounter. I was particularly pleased with the information dealing with cultural and disability awareness.
You’re right: we do encounter these situations regularly, and the specialized information will be very helpful to us. I was also impressed that your material taught us not only what to do, but how to do it. I think we forget that body language can affect our communication, but we have the picture now."
Let me also say that your delivery was both professional and dynamic. You obviously enjoy the material, and your enthusiasm is evident.
Jolene Simon, State Manager, DBM
