Bob is
an independent management consultant whose focus is on dramatically improving client
performance. His work with clients ranges from resolving cultural issues in company mergers
to creating customer loyalty programs and designing (and delivering) consultative sales
training. As a trainer and speaker, he has presented on such topics as practical leadership,
change management and resolving conflict, and has coached individuals in improving personal
performance.
Prior to starting Corporate Pulse Consulting, Bob managed the leadership
and customer service training for the Salt Lake 2002 Olympic Winter Games. He and his team
were responsible for training 30,000 volunteers and staff, and Bob also supervised and
coached 27 part-time trainers. He personally developed and delivered the entire leadership
training program to 5000 people from senior leadership to team leaders. The Salt Lake Olympic
Organizing Committee went from 0-5000 staff and about 27,000 volunteers in roughly five
years. In that kind of growth atmosphere with deadlines that cannot be moved, you learn about
work process effectiveness, how to deal quickly with interpersonal challenges and the
importance of both senior leadership and department management creating the right environment
to draw the very best from people.
Contributing further to his perspective today is
previous successful work with Achieve Global, Franklin Covey Coaching, the Salt Lake Chamber
of Commerce, and a decade in private education.
Bob is a board member of the Center
for The Advancement of Leadership at Utah Valley University, and helped found and was the
first executive director for the Holladay Chamber of Commerce outside Salt Lake City. He has
also been an adjunct instructor in social sciences for Neumont University in South Jordan,
Utah.
Born and raised outside Philadelphia, Bob received his BA in Anthropology from
George Washington University in Washington, D.C. He did subsequent graduate work at the
University of Pennsylvania and the University of Utah. A resident of Holladay, UT, Bob is
married and has three children. Spare time is spent with family, books and the gym (mens sana
in corpore sano!).
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